Privacy Policy

Last Updated: 16 February 2026

Introduction

XolNexo ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Contact us through our website forms
Request information about our inspection services
Schedule an inspection appointment
Communicate with us via email or telephone

The personal information we collect may include:

Name and contact information (email address, phone number, mailing address)
Property information related to inspection services
Payment and billing information
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website addresses
Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver our inspection services
To respond to your inquiries and communicate with you
To schedule and coordinate inspection appointments
To process payments and maintain billing records
To improve our website and services
To send you information about our services (with your consent)
To comply with legal obligations

Legal Basis for Processing (Chile)

Under Chilean data protection law (Law 19.628), we process your personal information based on:

Your explicit consent when you provide information through our website or request our services
Contractual necessity to provide the inspection services you request
Legal obligations we must fulfill as a business operating in Chile
Legitimate business interests in improving our services and communicating with clients

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep information confidential.
Legal Requirements: We may disclose information when required by law, court order, or legal process, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure and encrypted data transmission
Access controls limiting who can view personal information
Regular security assessments and updates
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under Chilean Law

Under Chilean Law 19.628 on the Protection of Private Life, you have the following rights regarding your personal information:

Right to Access: You may request confirmation of whether we process your personal data and obtain a copy of that data.
Right to Rectification: You may request correction of inaccurate or incomplete personal information.
Right to Deletion: You may request deletion of your personal information in certain circumstances.
Right to Object: You may object to processing of your personal information for certain purposes.
Right to Block: You may request that we block your personal data from certain uses.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about our use of cookies, please see our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Inspection reports and related documentation are typically retained for seven years in accordance with professional standards and legal requirements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

International Data Transfers

Your information is primarily stored and processed in Chile. If we transfer information outside of Chile, we will ensure appropriate safeguards are in place to protect your personal information in accordance with Chilean data protection law.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

XolNexo
Emilio Sotomayor 1953, Calama, Chile
Phone: +56 55 283 0157
Email: info@xolnexo.com

Regulatory Authority

If you believe we have not handled your personal information appropriately, you have the right to file a complaint with the Chilean Council for Transparency (Consejo para la Transparencia), which oversees compliance with data protection regulations in Chile.